Conversational Booking Engine
A conversational booking engine is the evolution of the traditional booking engine. Instead of forms and steps, the guest speaks naturally and the system responds, understands, and sells in real time. Works on WhatsApp, Instagram, Facebook, and web chat, 24/7.
What a conversational engine does
Natural conversation
The guest speaks as they would to reception. No menus, no buttons, no friction.
Response in 5 seconds
While your competition takes hours to respond, ChatBook responds instantly. 24/7.
Real availability
Checks your PMS, Google Calendar, or iCal in real time. No overbookings.
Dynamic rates
Shows updated prices based on season, occupancy, or rules you define.
Lead capture
Gets name, dates, contact, and preferences during conversation. No forms.
Total control
You define the rules. The bot doesn't improvise, doesn't invent, doesn't respond outside your policies.
Traditional vs conversational engine
Traditional engines are designed for clicks. Today's guests decide through conversations.
| Aspect | Traditional Engine | Conversational Engine |
|---|---|---|
| Interaction | Forms, clicks, steps | Natural conversation |
| Response time | Depends on human | 5 seconds, 24/7 |
| Data capture | At end of process | During conversation |
| Abandonment rate | High (each step loses users) | Low (no friction) |
| Channels | Web only | WhatsApp, Instagram, Web, Facebook |
Frequently asked questions
What is a conversational booking engine?
A conversational booking engine is a system that allows guests to check availability, see prices, and book through natural conversation, instead of traditional forms. It works on WhatsApp, Instagram, Facebook, and web chat.
What's the difference with a normal chatbot?
A normal chatbot only answers FAQs. A conversational engine like ChatBook also checks real availability, shows updated rates, captures guest data, and moves the conversation toward booking closure.
Do I need a website to use it?
No. ChatBook gives you a unique conversational link you can share on Instagram, WhatsApp, Google Business, or any campaign. Your accommodation can sell direct without a website.
How does it connect with my calendar or PMS?
ChatBook integrates with Google Calendar, iCal, Google Sheets, and any PMS via API. Integration takes minutes and requires no technical knowledge.