PMS Integration

How we integrate with the PMS you already have

Without changing your operation. Without friction. Without long projects.

You don't need to change your PMS to use ChatBook. No data migration. No rebuilding your operation.

Tell us your PMSActivation in 10 minutes

Key principle: ChatBook does not replace your PMS

Your PMS keeps managing:

  • •Inventory
  • •Rates
  • •Internal operation

ChatBook handles:

  • The conversation
  • Response speed
  • Protecting the guest's decision

We don't compete with your PMS. We enhance it.

What ChatBook needs from your PMS — and nothing more

To convert conversations into bookings, ChatBook only requires:

We access:

  • Availability (dates / slots)
  • Rates (price or range)
  • Basic restrictions (if they exist)

We do NOT access:

  • Accounting
  • Housekeeping
  • Financial reports
  • Unnecessary sensitive data
Faster integrationMore secureMore stable

Integration options depending on your PMS

🟢

Direct API integration (when available)

If your PMS has an open API, ChatBook connects directly to query real-time availability and rates.

PMS with good fit for this model:

CloudbedsLittle HotelierBeds24

→ Result: precise and automatic responses within the conversation.

🟡

Calendar integration (Google Calendar / iCal)

If your PMS doesn't have an open API (or you don't use a PMS), ChatBook can connect to Google Calendar, iCal, or Google Sheets.

Very common in:

GlampingsAirbnbsSmall hostelsFamily hotels

→ Result: ultra-fast onboarding and full control without technical complexity.

🟠

Hybrid model (very common)

Many hotels use PMS for operations and calendar for quick control. ChatBook can query the PMS when available, use the calendar as backup, and never block the conversation.

→ Result: operational resilience.

What happens when the PMS doesn't respond or there are delays

This is important and almost no one explains it.

If the PMS:

  • Has delay
  • Doesn't respond in time
  • The API fails

ChatBook:

  • Informs transparently
  • Proposes alternatives
  • Captures guest data
  • Hands off to human team if needed

The conversation never cuts off. That protects the experience and the booking.

Step-by-step integration process

1

We detect your current PMS

During onboarding you tell us: which PMS you use (you'll need to request an API key and secret, or ask your PMS to contact us) — or if you work with calendar.

2

We choose the best connector

Direct API, calendar, or hybrid model. Nothing generic. Nothing forced.

3

We connect only what's necessary

Availability + rates. No impact on your daily operation.

4

We test in a real environment

We validate that ChatBook responds correctly, doesn't contradict rules, and maintains coherence.

5

Activation in minutes

ChatBook starts responding to real conversations.

What we do NOT do (and why)

We don't duplicate PMS logic
We don't manage accounting
We don't touch critical internal processes
We don't force migrations

That adds no conversational value and breaks the system's focus.

What if tomorrow you change your PMS?

Nothing happens. ChatBook is independent of the PMS.

  • Changing PMS doesn't mean changing ChatBook
  • The conversation stays intact
  • No lock-in

Operational freedom, not dependence.

Integrating well is part of being a Smart Hotelier

Your PMS:

manages the hotel

ChatBook:

manages the conversation

Together:

protect the decision

What is a Smart Hotelier? →

Want to see how it would work with your specific PMS?

Every hotel is different. The right integration depends on your real operation.

Activation in 10 minutesNo credit cardNo booking commissions
Tell us your PMSSee how ChatBook integrates in your case