Hotel Chatbot: The Evolution
A hotel chatbot is a virtual assistant that responds to guest inquiries. But most only answer FAQs. ChatBook goes further: it's a conversational booking engine that checks real availability, shows updated rates, and captures leads — all in a natural conversation.
From chatbot to conversational engine
Technology has evolved. Guests expect more than canned responses.
Traditional Chatbot
Answers FAQs with predefined responses
- ❌ Doesn't know real availability
- ❌ Doesn't show updated rates
- ❌ Doesn't capture structured leads
- ❌ Requires menus and buttons
Conversational Engine
Responds, understands, and sells in real time
- ✅ Checks real-time availability
- ✅ Shows dynamic rates
- ✅ Captures data during conversation
- ✅ Natural conversation without menus
Frequently asked questions
What differentiates ChatBook from other hotel chatbots?
Most hotel chatbots only answer FAQs with predefined menus. ChatBook is a conversational booking engine: it checks real availability, shows updated rates, captures guest data, and moves the conversation toward closure. All in natural language, without buttons or menus.
Does it work on WhatsApp, Instagram, and Facebook?
Yes. ChatBook works on WhatsApp Business, Instagram DMs, Facebook Messenger, and web chat. The same engine responds consistently across all channels.
Do I need a PMS to use ChatBook?
No. ChatBook works with Google Calendar, iCal, Google Sheets, or any PMS you have. Even if you only use a notebook, we can help you digitize painlessly.
How much does a hotel chatbot cost?
ChatBook has a forever-free Freemium plan. Paid plans start from $19/month with no booking commissions. Unlike other solutions that charge per message or per booking, ChatBook is a predictable flat fee.